Privacy Policy

Effective Date: August 14, 2026

Welcome to Sorrel Gardens (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or use sorrelgardens.in (the “Website”), create an account, place an order, make a purchase, or otherwise interact with our services.

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you use our Website.

1.1 Personal Information

When you create an account, place an order, contact us, or use certain features of the Website, we may collect:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • City, state, country, and postal code

  • Account login information

  • Order and purchase history

  • Information provided through contact or enquiry forms

1.2 Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method used, this may include payment-related information such as transaction details, payment status, and transaction reference numbers.

We generally do not store complete credit or debit card details on our own servers. Payment information may be collected and processed directly by the applicable payment gateway in accordance with its own privacy and security practices.

1.3 Technical and Usage Information

When you access our Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Website pages visited

  • Referring and exit pages

  • Date and time of access

  • General Website usage information

  • Cookies and similar technologies

2. How We Use Your Information

We may use the information collected from you to:

  • Create and manage your customer account

  • Process and fulfill orders

  • Process payments and verify transactions

  • Arrange product delivery

  • Send order confirmations and updates

  • Communicate regarding purchases, returns, refunds, or cancellations

  • Respond to customer support requests

  • Provide information about products and services

  • Improve our Website, products, and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Maintain Website security

  • Analyze Website usage and performance

  • Comply with applicable legal and regulatory requirements

  • Send promotional communications where permitted by law and where applicable

3. Account Information

If you create an account on our Website, you are responsible for keeping your login credentials confidential.

You should notify us promptly if you believe that your account has been accessed without authorization.

We may retain account information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.

4. Orders and Transactions

When you place an order through our Website, we collect information necessary to process and fulfill that order.

This may include your name, contact details, billing information, shipping address, purchased products, order amount, transaction details, and delivery information.

We may share relevant information with payment processors, logistics providers, delivery partners, and other service providers where necessary to complete your order.

5. Payment Processing

Payments may be processed through third-party payment gateways or financial service providers.

We do not control the privacy practices of third-party payment providers. Their collection and processing of payment information are governed by their respective privacy policies and terms.

You should review the applicable payment provider’s privacy policy before completing a transaction where appropriate.

6. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

  • Keep you signed in

  • Maintain shopping cart information

  • Remember preferences

  • Understand Website usage

  • Improve Website performance

  • Analyze traffic and customer behavior

  • Support relevant advertising or marketing activities, where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some Website functionality.

7. Sharing of Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may share information with trusted third parties when reasonably necessary to provide our services, including:

  • Payment gateway providers

  • Shipping and logistics providers

  • Website hosting and technology providers

  • Email and communication service providers

  • Analytics and marketing service providers

  • Customer support providers

  • Professional advisors

  • Government authorities or law enforcement agencies where legally required

Third parties may only receive information reasonably necessary for the relevant service or purpose.

8. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide information about our products, offers, promotions, or services.

You may opt out of promotional emails by using the unsubscribe option included in the communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send non-promotional communications relating to your orders, account, transactions, or important service updates.

9. Third-Party Services and Links

Our Website may use or integrate third-party services, including payment gateways, analytics tools, advertising platforms, social media services, shipping providers, or other technology services.

The Website may also contain links to third-party websites.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We recommend reviewing their respective privacy policies before providing personal information.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Process and maintain order records

  • Manage customer accounts

  • Provide customer support

  • Resolve disputes

  • Prevent fraud and misuse

  • Maintain financial and business records

  • Comply with legal, tax, accounting, and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise concerns regarding the handling of your personal information

Requests may be subject to applicable legal requirements and reasonable verification procedures.

13. Children’s Privacy

Our Website is not intended to knowingly collect personal information directly from children without appropriate authorization.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate steps.

14. Fraud Prevention and Legal Compliance

We may collect, use, and disclose information where reasonably necessary to detect, investigate, prevent, or address:

  • Fraudulent transactions

  • Payment abuse

  • Unauthorized account activity

  • Security incidents

  • Violations of our terms and policies

  • Other unlawful activities

We may also disclose information when required by applicable law, court order, government authority, or lawful regulatory request.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website functionality, services, legal requirements, or privacy practices.

When we make changes, we may update the Effective Date displayed at the beginning of this Privacy Policy.

We encourage you to review this page periodically for the latest information about our privacy practices.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on our Website.

Website: sorrelgardens.in

Email: [Insert official customer support/privacy email]

Business Name: Sorrel Gardens

Business Address: [Insert registered/business address]

17. Consent

By using our Website, creating an account, submitting information, or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above, subject to applicable law.

Last Updated: August 14, 2026