Terms & Conditions
1. General
Sorrel Inspired Living operates this website for the sale of plants, gardening products, home and garden-related products, and other products made available through the website.
We reserve the right to update, modify, suspend, or discontinue any part of the website, product range, service, or functionality at any time without prior notice.
We may also update these Terms & Conditions from time to time. The updated version will be effective once published on this website.
2. Eligibility
By using this website or placing an order, you confirm that:
You are legally capable of entering into a binding agreement under applicable law.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not use the website to conduct fraudulent, abusive, or unauthorised activities.
If you are placing an order on behalf of another person or organisation, you confirm that you have the necessary authority to do so.
3. Account Registration
Certain features of the website may require you to create an account.
You are responsible for providing accurate information during registration and checkout and for keeping your account information up to date.
You are responsible for maintaining the confidentiality of your login credentials and for activities carried out through your account.
If you believe that your account has been accessed without your permission, you should notify us immediately.
We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, or in violation of these Terms & Conditions.
4. Product Information
We make reasonable efforts to display product descriptions, photographs, specifications, dimensions, prices, colours, sizes, availability, and other product information accurately.
However, actual products may vary slightly from photographs or descriptions due to:
Natural variations in plants
Differences in colour or appearance between screens
Seasonal changes
Product batches
Natural growth and development of plants
Packaging or presentation differences
Plants are living products and may naturally vary in shape, size, colour, foliage, growth pattern, and appearance.
Product photographs should therefore be treated as representative rather than an exact representation of every individual plant.
5. Product Availability
All products are subject to availability.
We make reasonable efforts to maintain accurate stock information on the website. However, there may be circumstances where a product becomes unavailable after an order has been placed.
If we are unable to fulfil an order because a product is unavailable, we may contact you regarding the available options or process a refund for the unavailable product.
6. Prices and Taxes
All product prices displayed on the website are subject to applicable taxes and charges as shown during checkout.
Prices may be changed or updated from time to time without prior notice.
The applicable price at the time the order is successfully placed will generally apply to that order, subject to correction of any genuine pricing or technical errors.
Shipping charges, where applicable, may be charged separately.
7. Orders
When you place an order through the website, you are making a request to purchase the selected products.
An order is considered accepted only after the order has been reviewed and confirmed by Sorrel Inspired Living.
We reserve the right to cancel or decline an order in circumstances including, but not limited to:
Product unavailability
Incorrect pricing or product information
Payment-related issues
Incomplete or inaccurate customer information
Suspected fraudulent transactions
Delivery restrictions
Technical errors
Other circumstances that prevent us from fulfilling the order
If an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with our Refund Policy.
8. Payment
Payments must be made through the payment methods made available on the website.
You agree to provide valid and accurate payment and billing information.
We do not intentionally retain sensitive payment information such as complete card details unless such information is securely processed and stored by an authorised payment service provider in accordance with applicable requirements.
An order may not be processed until successful payment confirmation is received.
9. Shipping and Delivery
Shipping and delivery are governed by our Shipping & Delivery Policy.
We generally aim to dispatch orders within 5 working days unless a different delivery timeline has been communicated at the time of order confirmation.
Delivery dates are estimates unless expressly confirmed otherwise.
We are not responsible for delays caused by courier companies, postal authorities, transportation providers, weather conditions, natural events, strikes, regulatory restrictions, or other circumstances beyond our reasonable control.
Customers are responsible for providing an accurate shipping address and contact information.
10. Cancellation, Return and Refunds
Order cancellations, returns, replacements, and refunds are governed by our Cancellation, Return & Refund Policy.
Customers should review that policy before placing an order.
For products that are damaged, defective, or materially different from the product ordered, customers should contact us within the applicable period specified in our Return Policy.
Certain products, particularly plants and other perishable products, may have specific return or replacement restrictions.
11. Plants and Perishable Products
Plants are living and perishable products and may be affected by environmental conditions, transportation, handling, temperature, sunlight, watering, soil conditions, pests, and other factors after delivery.
Customers are responsible for providing appropriate care after delivery.
Natural changes in plant appearance, including minor leaf loss, colour variation, growth differences, or other characteristics associated with transportation or natural plant development, may not necessarily constitute a product defect.
Where a plant arrives in a materially damaged or unsuitable condition, customers should contact us promptly with photographs and their Order ID so that the matter can be assessed.
12. Website Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to the website or its systems.
Interfere with website security or functionality.
Introduce malicious software, viruses, or harmful code.
Scrape, copy, reproduce, or commercially exploit website content without permission.
Use automated systems to place fraudulent or abusive orders.
Impersonate another person or provide false information.
Use the website in a manner that could damage, disable, overburden, or impair its operation.
We reserve the right to restrict or terminate access where we reasonably believe that the website has been misused.
13. Intellectual Property
Unless otherwise stated, the content available on this website, including:
Logos
Brand elements
Product descriptions
Photographs
Graphics
Text
Website design
Page layouts
Images
Other original content
is owned by or licensed to Sorrel Inspired Living and is protected by applicable intellectual property laws.
You may access and use the website for personal and legitimate shopping purposes.
You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.
14. User-Submitted Content
If the website allows customers to submit reviews, photographs, comments, feedback, or other content, you agree that the content submitted by you:
Is accurate to the best of your knowledge.
Does not violate applicable law.
Does not infringe another person’s intellectual property or privacy rights.
Does not contain malicious software or harmful material.
Is not abusive, misleading, fraudulent, or defamatory.
By submitting content to the website, you grant Sorrel Inspired Living permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms & Conditions or applicable law.
15. Third-Party Services and Links
The website may use third-party services such as payment gateways, courier services, analytics services, communication providers, or other technology providers.
The use of such services may be subject to the terms and privacy policies of the relevant third parties.
The website may also contain links to third-party websites. Sorrel Inspired Living is not responsible for the content, security, availability, or practices of third-party websites.
16. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally be unavailable because of:
Maintenance
Updates
Technical problems
Server issues
Network failures
Security incidents
Third-party service interruptions
Circumstances beyond our reasonable control
17. Limitation of Liability
To the extent permitted by applicable law, Sorrel Inspired Living will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Where permitted by law, liability relating to a particular product will generally be limited to the amount actually paid by the customer for that product.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Sorrel Inspired Living, its owners, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from:
Your misuse of the website
Your violation of these Terms & Conditions
Your violation of applicable law
Your infringement of another person’s rights
Information or content submitted by you
19. Force Majeure
Sorrel Inspired Living will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Such circumstances may include natural disasters, extreme weather, floods, fires, epidemics, pandemics, strikes, transportation disruptions, government restrictions, regulatory actions, communication failures, technical failures, or other unforeseen events.
20. Privacy
Your use of the website may involve the collection and processing of personal information.
Such information will be handled in accordance with our Privacy Policy.
Customers are encouraged to review the Privacy Policy to understand how personal information is collected, used, stored, and protected.
21. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable law, disputes arising in connection with the website, products, orders, or these Terms & Conditions shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.
22. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, cancellations, returns, or refunds, please contact us:
Sorrel Inspired Living